Testimonials

 

Below is a selection of testimonials from some of our many happy customers:

  

  • "We dealt with a gentleman called ‘Mike Boland’. He was extremely thoughtful and understanding throughout. So a big thank you".
  • "The representative my wife dealt with (James) was a breath of fresh air. Despite it being New Years Eve and early closing, nothing was too much trouble. He was courteous at all times... excellent".
  • "Your service is excellent but the one thing that stands out above other brokers are your staff. They are all knowledgable and extremely personable with it. You are a pleasure to deal with. Highly recommended".
  • "After finding myself with a criminal conviction and being banned for dangerous driving, I found it impossible to find a company that would even insure me at any price. I was at the point of despair when I found SIS and wow what a delight that was.
    I spoke at length to Michael in the motoring insurance department who was brilliant. I am still stunned how hard he fought my corner, because my motoring case was of an unusual nature it involved a lot of documentation. Michael spent many hours of his time finding me the right insurance at an affordable price. I found Michael very non judgemental and knowledgeable about the law and incredibly keen to find a solution that was tailor made as opposed  to off the peg.  I am incredibly gratefully to Mike went over and above the call of duty who was very patient and dealt with everything so brilliantly.
    I also spoke to Vikki in the household insurance department who was really knowledgeable friendly and eager to help. I really am incredibly impressed with SIS and would highly recommend them".
  • "Really Fantastic Service. So easy & stress free. Thank you". (Customer #23368)
  • "5* All the way". (Customer #26501)
  • "Staff are very grateful". (Customer #22628)
  • "Great friendly service. Quick & simple business... Hooray!" (Customer #22895)
  • "Excellent Service". (Customer #26996)
  • "Impressed how quick & easy it was to get cover with helpful & polite staff who understood with no hassle". (Customer #26995)
  • "I was very pleased with the service James Wilkinson provided, he was polite, patient & affable". (Customer #26968)
  • "Good to be able to talk to a human who works for your benefit. Excellent customer service". (Customer #22462)
  • "Just continue providing the same level of service - Thank You". (Customer #19783)
  • "I would like to commend James Wilkinson on his excellent customer service. He was most competent & a credit to your company". (Customer #26770)
  • "You were the only company to speak to me with respect after declaring my conviction". (Customer #26713)
  • "Your sale advisers have been only ones who have taken any trouble to help me obtain a reasonable quote. Thank you to James". (Customer #16182)
  • "Outstanding service & very competitive on price, I have used comparison websites & I am happy with SIS". (Customer #10080)
  • "Service is excellent, I have never spoken to a member of staff that isn't heplful". (Customer #22735)
  • "James Wilkinson was very friendly, very straight forward & a great attitude. Brilliant!!" (Customer #18613)
  • "I just wanted to send some positive feedback for a job well done last Saturday morning. My husband had called me earlier that day very worried following the realisation that his business insurance had lapsed.  He was extremely busy with functions at various sites and asked me to see if I could effect relevant cover. We are currently in an IVA arrangement and we have learnt that main stream Insurers are not interested in offering cover, that together with the fact that BIBA are not available for advice on a Saturday left us both a little anxious.
    Following a search on the internet I called your company and had the pleasure of speaking to Dave. I explained our situation and Dave was happy to capture details in order to compile a quotation.  At times I needed to call and text my husband on additional phones to gain the information required.  Dave remained patient, professional and diligent.  He has a fantastic telephone manner  - so much so that I’ve never felt more assured.
    Dave kept me up to date at each step that morning and following contact with available Insurers was able to offer a quotation.  We required cover for two companies so Dave re approached the Brokers/Insurers to renegotiate the price and he was able to gain a reduction. Your published opening hours for a Saturday state a 12.30pm close and with time running out I contacted my husband for him to speak direct with Dave in order to commence the insurance and to arrange payment.
    The deposit premium required was significant around £800 and my husband needed to transfer funds from various accounts in order to meet the payment.  My husband explained to Dave that there is a slight delay for the transfers to take effect and Dave advised that he was able to call my husband out of hours once the funds were available.
    I would like to ensure that Dave is recognised for the fantastic service he has provided.  Even during my final call with Dave he advised that there are other personal products that we may like to seek quotes for.  I certainly will look into that for sure. All that remains outstanding is for me to confirm the HMRC payroll numbers to you and I will do this tomorrow". (K F.)
  • "To meet our specific needs - SIS have always been fully helpful, courteous & efficient from day 1". (Customer #16145)
  • "James Wilkinson provided me with Class A service. Thanks". (Customer #26088)
  • "I found Dave & James very understanding & helpful". (Customer #26059)
  • "James Wilkinson throughout dealings with him was very helpful. Thankyou". (Customer #23183)
  • "I liked the 'no nonsense' approach by Mike on my initial request for an insurance quote on my vehicle and his 'go out of his way' attitude whilist dealing with my problems". (Customer #26075)
  • "Very helpful & understanding of a hard subject to talk about. Helen was excellent!!". (Customer #25653)
  • "I am very happy with the service i recieved & any quieres i had. There arent many companies that take people on with a Bankruptcy". (Customer #25479)
  • "David Tarry has gone above & beyond what i could have hoped for. I am so grateful for the fantastic service he has provided for us. I feel really valued!!". (Customer #24803)
  • "I have been extremely impressed by the service & the speed. Everything was done efficiently. Apart from the excellent service i recieved, the premiums were fantastic!!". (Customer #26471)
  • "James was very informative & clear in giving me my options. Many Thanks". (Customer #25360)
  • "1ST CLASS". (Customer #18666)
  • "Very efficient & helpful". (Customer #25333)
  • "Chose to use SIS for their knowledge regarding criminal convictions". (Customer #12223)
  • "Vicki Miller made this easy for me. Staff are always so helpful, polite & sensitive. I cannot praise them enough". (Customer #21571)
  • "I found James to be extremly helpful & considerate for my needs". (Customer #23391)
  • "I found all staff to be extremley helpful & courteous, more so than any other company I've dealt with". (Customer #24013)
  • "James was very helpful, patient, understanding and he went the extra mile". (Customer #24592)
  • "Your Knowledge of issues around disclosure of criminal convictions made the process much easier for me". (Customer #24555)
  • "James Wilkinson was very good at his job". (Customer #24112)
  • "James Wilkinson has been incredibly dillegent and a credit to this company. He will listen and advise with authority. He is very good at his job and should be commended". (Customer #24775)
  • "James was very helpful and professional. I could not have hoped for a better service & I felt the same last year". (Customer #17410)
  • "Customer service is excellent and I would like to thank David Tarry for his very patient help". (Customer #21989)
  • "Easy to deal with & user friendly". (Customer #23506) 
  • "Vicki worked very hard to obtain my cover. Many Thanks". (Customer #19174)
  • "So quick & easy - very professional". (Customer #23368)
  • Easiest, Most simple insurance I have ever taken out". (Customer #23101
  • "Vicki Miller Is a legend". (Customer #23041)
  • "People working at SIS are very helpful and knowledgeable". (Customer #5450)
  • "Polite, Friendly & Prompt call back". (Customer #22457)
  • "Excellent service. Most impressed & Grateful". (Customer #22865)
  • "Very happy with the service I have received with SIS". (Customer #18922)
  • "Very pleased with the way I was handled by SIS, James Wilkinson is a very helpful man". (Customer #22639)
  • "Criminal conviction limited my choice. Came to SIS. Looked no further". (Customer #19210)
  • "Very helpfulfinding cover for people with convictions". (Customer #19246)
  • "Dealt with fairly and provide cover for exoffenders". (Customer #22062)
  • "Living with a criminal conviction is far from easy, you feel shunned at every cut and turn, often you feel like giving up hope when your life has collapsed after doing something stupid that changes your life forever. But occasionally you come across companies and organizations that really help to make life a great deal more bearable. I can't thank the team at SIS enough for the help, assistance, for being non-judgmental, and also for being so damn well friendly to work with when being in contact. My account had a bad month or two there when my cash flow hit a problem, but i managed to sort it, again with the assistance of the team". (C. K.)
  • "Treated fairly and nonjudgmental due to conviction". (Customer #18228)  
  • "Good service & only company to quote whilst in prison". (Customer #21685)  
  • "Pleasure to deal with & know what your talking about". (Customer #21579)
  • "Good customer service and good premiums". (Customer #21405)
  • "Willingness to understand & deal with special requirments" (Customer #17671)
  • "Supportive, Non judgemental, Friendly, Confidental, Service offered to exoffenders" (Customer #15499)
  • "Very helpful". (Customer #21942)
  • "Excellent service by SIS". (Customer #21949)
  • "Compassionate handling of people with convictions". (Customer #21658)
  • "Very professional at all times. Handled the delicasies of my case with sensitivity and non judgemental". (Customer #21719)
  • "I have just received my home insurance documentation from you and feel I have to contact you relating to the service provided by your colleague Helen Bennet. If you did not already know she is a gem in your organisation; so helpful and pleasant. With the insurance world at her fingertips she is able, knowledgeable and informed; she is sharp and quickly evaluates situations that became a concern. She has a delightful manner which gives confidence to the client. Her advice is clear and spot on, and in every way she is a credit to your organisation, and you can be really proud of the contrast in the communication I had with other companies was very noticeable. I am a retired University dean, so I know what I am talking about. While this is a rare response from me I feel it is one I had to make. It is totally justified and I am delighted to make it. Please convey my thanks to her. If she worked for me I would certainly promote her, pay her more and give her extra holidays!" Alwyn Rowlands (Customer 12995)
  • "Just a quick thank you for all your efforts with my car insurance this year. I really appreciate you going that extra but for me in finding the best price. You are an asset to you company, well done you. Once again thank you very much, I am a very happy customer again".
  • "Always very helpful and feel reassured you always shop around for the best deal for your customers".
  • "I chose SIS as they were able to procide cover in non-standard circumstances".
  • "Treated with respect by staff when disclosing criminal convictions. Also really competitive given my special circumstances".
  • "Your advisor was very understanding of my problems and friendly and not judgemental. I felt at ease whilst talking to him. Thank You".
  • "Quick, Helpful (very), Understanding".
  • "Kind efficient & understand service".
  • "I would just like to thank Vicky for her great service, much appreciated". (Customer #18348)
  • "Very kind polite nice man". (Customer#18456)
  • "Davids handling of my circumstances were dealth with, with understandingand compassion". (Customer #18553)
  •  
  • "Following my husbands conviction I saw your advert on email a prisoner - looked at your website & the customer comments were superb. I have not been dissapointed + your service is efficient, caring & made it very easy for me. I would recommend you to anyone (&will)". (Customer #16145)
  • "Non judgemental in dealing with a criminal conviction".
  • "Positive Understanding". (Customer #15174)
  • "Been with you for a long time and trust you, I had to make a claim in May 2009 and you made the process very simple". (Customer  #3258)
  • "Excellent, really helped us find cover when we had struggled with my husbands past convictions". (Customer #13374)
  • "Other insurance companies would not offer me cover as I had a voided policy". (Customer #16066)
  • "Professional & friendly service". (Customer #16044)
  • "Dave Tarry - Really Helpful Thank You".
  • "Sale Insurance Services doesn't discriminate against those with unspent criminal convictions". (Customer #12284).
  • "Excellent, Quick and understanding. Many Thanks". (Customer #15342)
  • "Sensitive Staff". (Customer #15440)
     
  • "The ease with which the quote was dealt with & policy started. Thanks". (Customer #15525)
     
  • "Everything was dealt with over the internet very efficiently". (Customer #12442)
     
  • "I asked for Motor & Home insurance from 8 different companies listed on the "Unlock" website. SIS were by far the quickest and best to deal with.  David and Helen were great".
     
  • "When I phoned SIS they were very helpful and treated me with respect which not all people do when they find out I'm a serving prisoner".
  • "SIS were one of the companies recommended by UNLOCK and the only company to get back to us with the quotes we needed, contact was good and helpful and circumstances taken into account without any problem". (Customer #12072) 
  • "Thanks to Dave and Mike and Sale Insurance who were polite, helpful and not judgmental when disclosing my conviction to them. I felt reassured I had contacted the right company from the outset - and actually got me a renewal quote significantly cheaper than I had been offered by a lot of other places - even without the disclosure! Thanks Again."
     
  • "Very helpful staff & made me feel at ease with disclosure". 
     
  • "Chose SIS - 1 phone call - insurance sorted - job done!". 
     
  • "Outstanding Customer Service, friendly, efficient staff". (Customer #3758) 
     
  • "On Wednesday I admitted to my crime and appear in court next week and will be pleading guilty. I had heard that if a crime is not declared it can make your insurance invalid, yesterday evening I was shocked when I phoned my current Building and Contents provider MORE TH>N, explained the situation, asked if they would continue to insure me after I have been to court, and was told that they were going to terminate my policies immediatly. After a discussion they agreed to continue cover till midnight on the tuesday. Through the UNLOCK forum my wife managed to obtain a copy of the list of Insurance Companies that may be able to help. We were really worried as we had heard that premiums would be loaded and it would be a long slow and difficult process getting cover. However maybe I was lucky but I got the Buildings and Contents, and Car Insurance sorted by 4pm today.  

    SIS Insurance are helpful, fast, and efficent.  I Managed to get 2 car insurance quotes for me within 2 hours (ok the premuims were double what I pay now but policy prices have risen in the last year) and will be coming back with Buildings and Contents quotes tomorrow."
     
  • "I managed to find a really good quote via Sales Insurance Services (informtion from UNLOCK site). They werent the first I tried but they were the best. Spoke to 'Old Dave' who was undesrtanding and very helpful.  My son took insurance over the phone from MCE bike insurers who asked if he had motor convictions... how misleading. He could have ended up with invalid insurance if I hadnt read the policy sent before he signed it."
     
  • "All good so far. The advisor I spoke to made the disclosure of my convictions more nearable than any other". (Customer #13678)
  • "Dave Child is a credit to your organisation. Very helpful & cheerful. Look after him". (Customer #13663)
     
  • "Personal service and advice".
     
  • "Thank you very much for giving me a second chance in life, a car means so much to me".
     
  • "Good quotes for convicted drivers".
     
  • "Sensitivity of sales advisors".
     
  • "We have had many years of good service, personally and professionally with SIS".
     
  • "Very easy to deal with very helpful with insurance information".
     
  • Sale Insurance Services doesn't discriminate against those with unspent criminal convictions".  (Customer #12284).
     
  • "I asked for Motor & Home insurance from 8 different companies listed on the "Unlock" website. SIS were by far the quickest and best to deal with".
     
  • "Whilst accounts of discrimination by some major Insurers against ex-offenders continue to appear in forums and the position of the Insurance industry in general still seems some way from adopting universal, unambiguous, consistent and non-discriminatory policy in this, thought some might find it useful to hear a positive account of one who only recently (through UNLOCK) became aware of the risks of “passive” non-disclosure. This is in the context of Motor Insurance and a single non-motoring conviction seven years ago for which I served 9 months of an 18 month sentence.  My former Motor Insurance had been routinely renewed annually since prior to this conviction and I had had no claims or motoring convictions for over nine years.  As the only specific questions asked by my former insurers at renewals concerned such claims or motoring convictions, I had not been asked for nor thought to advise any non-motoring conviction.  Only after reading the UNLOCK guidance on this did I search for (and find amongst the small print of the policy wording) any reference to disclosure of “any other material fact".  Anyway, I found myself needing a new policy – and urgently.  I scanned the list published by UNLOCK, visited some of their websites and submitted online quotation requests to a few of these including SIS; now, of course, including details of my non-motoring conviction.
     
  • "SIS were the first to respond – later the same day by phone (options for ways to communicate were offered during initial online quote request).    A very pleasant and helpful lady guided me through my request including the conviction and suggested a policy from AXA would probably be most suitable. To my surprise the price of this was actually LOWER than that which I had been paying previously and the excesses were also markedly lower!   I agreed there and then, paid the premium by debit card and the proposal form including details of my conviction, temporary cover note and other details arrived in the post just 24 hours later.  I signed and returned the proposal form - but then found on one of the AXA online pages reference to their policy of NOT providing insurance products to anyone with a non-motoring conviction.  When I received the Certificate and Schedule of Insurance from SIS a couple of days later, I could find no reference to the conviction I had disclosed – which sent me slightly into paranoid mode once again.  In the event of claim, how was I to prove I had, in fact, disclosed!  I emailed the same lady who had initially arranged this AXA insurance requesting such confirmation based on advice by Christopher Stacey elsewhere in this forum:

    “The learning point from this is to always ensure that written confirmation is obtained (from the broker would be sufficient) of the information that has been disclosed.”

    "After three days I had heard nothing so I sent another email restating my need for confirmation and a few other details.  This time, within a couple of hours, I received an email from David Child, Director of SIS, confirming disclosure had been recorded and accepted by AXA. To this was attached a copy of the proposal form which I had signed and returned and which included detail of my non-motoring conviction.  Not sure why AXA would say one thing online and do the opposite in reality.  Maybe they have recently changed their policy or maybe they will accept applications from non-motoring ex-offenders; but only through agencies or brokers such as SIS who may enjoy a “priviledged relationship” with them.  In any event, thanks to UNLOCK and SIS I can now, at least, rest assured I now have valid motor insurance.

    "Obviously, each application will be dealt with based on the unique individual circumstances of the applicant, but the morals of the story are:

    - Always disclose non-motoring convictions; whether specifically asked for or not
    - Always ensure written confirmation of disclosure is obtained
    - Always take and retain copy of proposal forms and any relevant correspondence
    - Trust the work of UNLOCK in researching and compiling the list of insurance agents/brokers

    "Oh, and don't always assume you will be faced by an inflated premium."

 

If you require advice in finding Insurance and are a serving or ex-offender with a criminal record then please contact us today.