Complaints Procedure

SIS Ltd Complaints Procedure

SIS Ltd acts on behalf of Lloyd’s syndicates.

SIS Limited will do its best to provide you with a high level of service and customer care every time. However, sometimes things can go wrong and we may fail to meet your expectations. Our internal complaints procedures allow us to deal with complaints fairly, effectively and promptly. If you think we have let you down, please tell us why.

Our internal complaints procedure

Our internal complaints handling procedures follow the guidelines of the Financial Conduct Authority (FCA) as set out in their handbook.

What you need to do if you have a complaint

You should raise your complaint with us by telephone, email, letter, or in person to:

SIS Limited
Name: David Child
Title: Director
Address: 15-17 Washway Road, Sale, Cheshire, M33 7AD

Telephone number: 0161 969 6040
Email: david.child@saleinsurance.co.uk

How we will handle your complaint

We will:

  • Endeavour to resolve your complaint as quickly as possible
  • Acknowledge your complaint promptly and in writing
  • Advise you of the person dealing with your complaint and how you can contact them
  • Provide a final response to your complaint within 8 weeks of receipt

If you wish to ask Lloyd’s to investigate your complaint you may do so by contacting:

In writing:

Complaints Team
Lloyd’s
One Lime Street
London EC3M 7HA

By email: complaints@lloyds.com
By phone: +44 (0)20 7327 5693
By fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

If you are not happy with the way we have handled your complaint, you can refer your case to the Financial Ombudsman Service. You can find information about the Financial Ombudsman Service at www.financial-ombudsman.org.uk.

You can contact them in one of the following ways:

In writing:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

By e-mail: complaint.info@financial-ombudsman.org.uk
By phone: 0800 023 4567 or 0300 123 9123